Our Lung Cancer Screening Helpline is a free service for individuals and healthcare professionals seeking to understand the National Lung Cancer Screening Program.
Monday to Friday 8:00am – 4:30pm AEST (excluding public holidays) If you are unable to get through to us, please leave a message and we will return your call. Outside these hours, you can leave a message via our answering service, and we will get back to you as soon as possible.
Our trained nurses are available to:
- Answer questions about eligibility, the screening process, and results
- Talk through any concerns about the program
- Connect with additional support services and resources if needed.
If you would prefer our team contacts you, complete the form below.
If you do not speak English
If you would like to speak to someone in a language other than English, you can still call the Lung Cancer Screening Helpline. We can help you through the Translating and Interpreting Service (TIS National). Call TIS National on 131 450 Monday to Friday 8:00am – 4:30pm AEST.
- Say the language you need.
- Wait on the line for an interpreter (it may take a few minutes).
- Ask the interpreter to contact Lung Foundation Australia’s Lung Cancer Screening Helpline on 1800 654 301 (option 2)
- Once you’re connected, you and the interpreter can talk to our friendly nurses together.
This service is free, and interpreters are available for over 150 languages.
You can also email us at [email protected] and let us know if you need help arranging interpreter services.
You can also visit the TIS National website for translated information about the service TIS National provides on www.tisnational.gov.au.
FAQs
What is the Lung Cancer Screening Helpline?
The Lung Cancer Screening Helpline funded by the Department of Health, Disability and Ageing is a new telephone service that supports callers by providing information about the National Lung Cancer Screening Program. The helpline offers accessible and trusted support.
Who is the service for?
Anyone who has questions about the National Lung Cancer Screening Program.
Can I use this service for a family member or friend?
Yes, if someone you care about might want to learn about the National Lung Cancer Screening Program, you can call the helpline for them or encourage them to get in touch.
What additional support can Lung Foundation Australia provide?
An added benefit to the helpline is easily connecting you to additional Lung Foundation Australia information and support services.
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