Making the most of your telehealth appointment  

Telehealth appointments are here to stay. Most practices in Australia now have the option to use telehealth consultations. In a world post COVID-19, using telehealth provides the option to receive medical care when unwell or need to isolate, while reducing the spread of illness. These appointments also allow people with a lung condition to stay away from hospital or doctor’s waiting rooms, which can be filled with germs from other ill people.  

Telehealth appointments have a range of benefits and provide a safe and effective way of seeking medical treatment. If you or someone you love is living with a lung condition, getting to your appointment can be difficult. Telehealth appointments can save you transportation costs and can be quick if you just need a repeat script for medications. If you live in rural or remote areas, telehealth allows access to vital medical services, that may be difficult to attend in person.  

If you are living with a lung disease or lung cancer, find out how you can make the most from your telehealth appointment.  

Tips for your telehealth appointment 

Find a quiet space:

While it may be tempting to complete your doctor’s appointment while on the go, it’s best to find a quiet place with no disruptions. Ensure your space is quiet and free of interruptions, and a place you feel comfortable to discuss your healthcare needs, confidentiality.  

For example, if you are in the office on the day, reserve a quiet room to ensure your privacy.  

Consider lighting:

Make it easy for your clinician to see you. Ensure there is plenty of light in the room you are in. Alternatively avoid a dark room which makes it difficult for your healthcare professional to see you.

Find out what happens if the call is late:

Like any doctor’s appointment, your telehealth appointment may be delayed. However, as you will not be in the waiting room, you are unable to ask a receptionist about the delay. Allow time before and after your appointment in case of delay. If it has been over 20 minutes and you are yet to hear from your doctor, call the administration practice to check in.

Test technology in advance:

Some telehealth appointments may be a simple phone call while others occur over a video chat. Be prepared and ensure you have a strong Wi-Fi connection and test your video quality.

Ensure your device is charged:

Ensure your device has ample battery life to use for the longevity of your telehealth appointment.  

Prepare questions:

Before your appointment, consider any questions you want to ask about your lung condition or disease. Think about any results you may be waiting on. This ensures you don’t forget them during your appointment. 

Have support with you:

Just like an in-person appointment, you may like a family member or loved one present. Ask when making the appointment if you will need an added link to allow the other attendee in.  

Be sure to ask for contact details in case you have any follow-up questions after your appointment.

Treat your appointment like a regular appointment:

Approach your telehealth appointment the same way you would an in-person appointment. Be on time and engage with your healthcare professional so you can get the most from your allocated time together. 

If you need some healthcare support, reach out to one of our telehealth support services listed below or our Information and Support Centre. Or free call 1800 654 301 or email us enquiries@lungfoundation.com.au